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How to request warranty (return, repair and refund)

Only faulty items can be returned under warranty for a full compensation.

If your item has an issue, please submit a ticket to our Support center

1.Please describe the problem with your item in details(what happened and when?)   

2.Please tell us what steps you have already taken to solve the issue.

3.Please send us clear picture of defects in good lighting.

We will do our best to help you.

Your Name

Your Email

Purchase at

Order Number

Product Name

Describe The Problem

Returns & Refund Policy

We want you to love our products as much as we do. Our warranties ensure you have a fantastic experience while giving you total peace of mind.

Missing items, wrong items or package sent

A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package.

Buy with confidence and enjoy the support you deserve.


Q1.What Countries Does INNOCHEER Deliver to?

We can deliver orders to any country. Goods are sent from China by courier, and delivered direct to your door (home or company address). Wherever you are in the world, you can buy electronics direct from INNOCHEER!


Q2.Customs Liability

1. If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).

2.If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility.

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